Why is my proxy not working?

If your proxy isn’t connecting or behaving as expected, don’t worry — you're not alone. There are a few common reasons this happens, and in most cases, the fix is simple.

Here’s a quick checklist to help you diagnose and resolve proxy connection issues quickly.

Before anything else, make sure your proxy plan is active and hasn’t expired.

🔍 Visit: dashboard.rainproxy.io/usage
Here you’ll see your current plan, remaining bandwidth (if applicable), and whether the plan is still valid.
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If your plan has expired or been fully used, simply purchase a new one to restore access.

Rainproxy uses username:password authentication, and it’s very important to enter your credentials correctly.
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🧠 Note: Some usernames include region or filter tags (e.g., -country-us), and those must be included for the proxy to work.
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✅ Correct Format:

Entering the wrong format will result in a failed connection.
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Each Rainproxy product uses a different host and port, depending on the proxy type and protocol. Be sure you're connecting to the right endpoint:

Be sure you’re using the correct port for your chosen protocol (HTTP/S vs SOCKS5), or the connection may fail.
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If your credentials and settings are correct but the proxy still doesn't work:

You can use the command line tool curl to test if your proxy is working. Here's an example command:

Replace youruser-country-us and yourpass with your actual credentials. This command will return your proxy IP if the connection is successful.
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If you’ve:

… and it's still not working, don’t hesitate to contact our support team. We’re happy to help.
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Each plan is configured through our automatic proxy generator, so once you've selected your desired options, everything should be plug-and-play, as long as you enter the correct details.