Why Is My Proxy Not Working?

If your Rainproxy proxy isn't connecting or isn't working as expected, there are several things you can check before contacting Support.

Follow the steps below to identify and resolve the most common proxy connection issues.

First, make sure you have an active Rainproxy subscription with available traffic.

🔗 Visit: https://dashboard.rainproxy.io/usage

If your plan has expired or you have used all available traffic, you won't be able to use the proxy until your account has an active plan with available traffic.

If you have multiple plans, make sure you are using a proxy generated from the correct active plan.

You can check this in the Proxy Generator in your Rainproxy dashboard.

When generating a proxy:

You can learn more about the Proxy Generator in our 🔗 How to Use the Proxy Generator guide.

Make sure your username and password are entered exactly as provided by Rainproxy.

Rainproxy's Proxy Generator supports two proxy formats.

Example:

The same proxy in Format 2 would look like:

Choose the format that matches the requirements of the software or application you're using.

Depending on your configuration, your username may contain session, country, state, city, or other targeting parameters.

Always use the complete username generated by the Proxy Generator.

Check for:

If possible, copy the credentials directly instead of entering them manually.

Make sure you're using the correct proxy endpoint and port for the proxy you generated.

For example:

The exact host and port may vary depending on your proxy configuration.

If your application asks for separate fields, enter:

If your application requires a complete proxy string, select the appropriate Proxy Format in the Proxy Generator.

Also make sure that your application is configured to use the correct proxy protocol.

For example, if your application is configured for SOCKS5, make sure you're using a SOCKS5-compatible proxy configuration.

Make sure you selected the proxy type that matches your use case.

Rainproxy's Proxy Generator allows you to choose between available proxy options such as Rotating and Sticky, depending on your plan.

If you're expecting the IP to remain the same, make sure you're using a sticky configuration.

If you're expecting the IP to rotate, make sure you're using a rotating configuration.

If you selected a specific country, state, or city and the proxy isn't working, try generating a proxy with broader targeting.

For example, if you selected a specific city, try selecting only the country.

Very specific targeting can limit the available proxy pool.

If you don't require a specific location, try Worldwide targeting.

Sometimes the easiest way to troubleshoot a connection is to generate a new proxy.

Generate a new proxy with the same settings and test it again.

If the new proxy works, the issue may have been specific to the previous proxy or session.

Local network or security settings can interfere with proxy connections.

Try the following:

If the proxy works on another network, the issue may be related to your local network or security settings.

If possible, test the proxy using another application or a proxy testing tool.

This can help determine whether the problem is with the proxy itself or with the application you're using.

For example:

You can use cURL to check whether your proxy connection is working correctly.

Use the following command:

For example:

Replace:

If the proxy is working correctly, the command should return the IP address assigned to your proxy.

If cURL returns an error, copy the exact error message and include it when contacting Rainproxy Support.

If your application displays an error, take note of the exact message.

Common errors can include:

The exact error can help determine what is causing the problem.

Note: Error messages vary depending on the application, browser, or tool you're using. The exact error message is useful when troubleshooting, so please include it when contacting Support.

If you've completed the steps above and your proxy still isn't working, contact Rainproxy Support.

Please provide:

Providing these details will help our Support team investigate the issue faster.